Terms & Conditions

Last Updated: August 12, 2026

Welcome to KMG Bazaar.

These Terms & Conditions ("Terms") govern your access to and use of the KMG Bazaar website, mobile application, and related food, grocery, and delivery services.

KMG Bazaar operates a multi-vendor marketplace through which customers can discover products and food items offered by independent restaurants, grocery stores, food outlets, and other participating vendors.

By accessing or using KMG Bazaar, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About KMG Bazaar

KMG Bazaar provides an online technology platform that connects customers with participating vendors and facilitates ordering and delivery services.

KMG Bazaar operates as a multi-vendor marketplace, where products and food items may be supplied by independent vendors.

Depending on the order, the vendor may be responsible for preparing and packaging the ordered products, while KMG Bazaar and/or its delivery partners may facilitate delivery.

2. Eligibility

You must provide accurate information when creating an account or placing an order.

By using KMG Bazaar, you represent that:

  • The information provided by you is accurate and current.
  • You have the legal capacity to use the service.
  • You will not use the platform for unlawful purposes.
  • You will not misuse or interfere with the platform.

3. Account Registration

Certain features may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Maintaining the confidentiality of your login credentials
  • Preventing unauthorized access to your account
  • Not sharing your account credentials with unauthorized persons

4. Orders

Customers may place orders through the KMG Bazaar mobile application or website.

After an order is placed, the order may be subject to acceptance by the relevant vendor.

An order may be cancelled or rejected due to:

  • Vendor unavailability
  • Product or item unavailability
  • Incorrect pricing
  • Delivery limitations
  • Operational issues
  • Technical errors
  • Customer request
  • Suspected fraudulent activity

5. Vendor Responsibility

KMG Bazaar is a multi-vendor platform.

Participating vendors are responsible for the products and food items they list and provide, including where applicable:

  • Product quality
  • Food preparation
  • Ingredients
  • Packaging
  • Quantity
  • Availability
  • Applicable licenses and permissions
  • Compliance with applicable laws
  • Accurate product information

6. Food Safety and Allergies

Customers are responsible for reviewing available product information and informing the relevant vendor of known food allergies or dietary requirements before placing an order.

Food preparation is performed by individual vendors.

Customers with serious allergies or dietary restrictions should contact the vendor before ordering.

7. Prices

Prices displayed on KMG Bazaar may be provided by participating vendors and may change from time to time.

The final amount may include:

  • Item price
  • Delivery charges
  • Platform/service charges
  • Taxes
  • Applicable discounts
  • Other applicable charges

8. Payments

KMG Bazaar may provide online payment options through third-party payment service providers.

Payment transactions may be subject to the terms and conditions of the relevant payment service provider.

KMG Bazaar is not responsible for temporary failures caused by a bank, payment network, payment gateway, UPI provider, card issuer, or other external payment service.

9. Cash on Delivery

Where Cash on Delivery is available, it may be offered only for eligible locations, vendors, products, order values, and customers.

KMG Bazaar may restrict or disable Cash on Delivery for certain orders or accounts based on operational, security, fraud-prevention, or other legitimate reasons.

10. Delivery

Delivery times displayed on KMG Bazaar are estimates and may vary.

Delivery may be affected by:

  • Traffic
  • Weather
  • Vendor preparation time
  • Delivery partner availability
  • Customer availability
  • Incorrect address
  • Technical issues
  • Force majeure events

Customers are responsible for providing an accurate and accessible delivery address and remaining available to receive the order.

11. Cancellation by Customer

A customer may request cancellation of an order before it reaches a stage where cancellation is no longer reasonably possible.

Cancellation may not be available after food preparation, dispatch, or other fulfillment stages have started.

12. Cancellation by KMG Bazaar or Vendor

KMG Bazaar or the relevant vendor may cancel an order where reasonably necessary, including due to:

  • Item unavailability
  • Vendor closure
  • Operational issues
  • Delivery restrictions
  • Incorrect or incomplete information
  • Suspected fraud or misuse
  • Technical errors
  • Payment problems
  • Safety concerns
  • Events beyond reasonable control

13. Refunds

Refund eligibility depends on the reason for cancellation, order status, payment method, vendor circumstances, and applicable policies.

Refunds may be considered for:

  • Order cancelled before fulfillment
  • Payment completed but order not fulfilled
  • Eligible missing or incorrect items
  • Other approved service failures

KMG Bazaar may request photographs, order information, or other evidence when investigating a refund request.

14. Product Availability and Substitution

Products or food items may become unavailable after an order is placed.

Where appropriate, the vendor may contact the customer regarding substitution or availability.

15. Customer Complaints

Customers should report order-related problems as soon as reasonably possible after delivery.

Complaints may include:

  • Missing items
  • Incorrect items
  • Damaged items
  • Quality concerns
  • Delivery issues
  • Payment issues

16. User Conduct

Users must not:

  • Create fake accounts
  • Provide false information
  • Place fraudulent orders
  • Abuse refunds or promotional offers
  • Use another person's account without authorization
  • Attempt unauthorized access to the platform
  • Interfere with platform security
  • Upload malicious software
  • Scrape or copy platform data without authorization
  • Use the platform for unlawful purposes
  • Harass vendors or delivery personnel
  • Manipulate ratings, reviews, or orders

17. Reviews and Ratings

Customers may be permitted to provide ratings and reviews.

Reviews should be:

  • Genuine
  • Relevant
  • Respectful
  • Based on actual experience

KMG Bazaar may remove content that violates applicable policies or laws.

18. Intellectual Property

The KMG Bazaar name, logo, website design, application interface, software, graphics, text, and other platform content may be protected by intellectual property laws.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit KMG Bazaar's intellectual property without authorization.

19. Third-Party Services

KMG Bazaar may integrate third-party services including:

  • Payment gateways
  • Maps
  • SMS providers
  • Notification services
  • Analytics services
  • Hosting providers
  • Delivery/logistics services

20. Privacy

Your use of KMG Bazaar is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

21. Platform Availability

We attempt to keep KMG Bazaar available and operational, but we do not guarantee that the website or application will always be available, error-free, uninterrupted, or free from technical problems.

22. Limitation of Liability

To the extent permitted by applicable law, KMG Bazaar will not be responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Force Majeure

KMG Bazaar shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, technical infrastructure failures, network outages, epidemics, or similar events.

24. Account Suspension or Termination

KMG Bazaar may suspend or terminate access to an account where reasonably necessary due to:

  • Violation of these Terms
  • Fraudulent activity
  • Payment abuse
  • Refund abuse
  • Security concerns
  • Illegal activity
  • Misuse of the platform

25. Changes to These Terms

KMG Bazaar may update these Terms from time to time.

Updated Terms will be published on this page with a revised "Last Updated" date.

26. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of KMG Bazaar, subject to applicable law.

27. Contact Information

Business/Brand: KMG Bazaar

Address: Nonari, Azamgarh, Uttar Pradesh – 223224, India

Email: kmg@gmail.com

Phone: +91 8090916869

28. Acceptance

By accessing or using the KMG Bazaar website or mobile application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.