Privacy Policy

Last Updated: August 12, 2026

KMG Bazaar ("KMG Bazaar", "we", "us", or "our") operates the KMG Bazaar website, mobile application, and related online food, grocery, and delivery services.

KMG Bazaar is a multi-vendor online marketplace that allows customers to discover products and food items offered by independent restaurants, food outlets, grocery stores, and other participating vendors ("Vendors") and place orders for delivery.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile application, or services.

By using KMG Bazaar, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our services, we may collect the following information.

A. Account and Contact Information

When you create an account or place an order, we may collect:

  • Full name
  • Mobile phone number
  • Email address
  • Account login information
  • Delivery address
  • Billing address, where applicable
  • Order-related contact information

B. Order Information

When you place an order through KMG Bazaar, we may collect:

  • Items ordered
  • Vendor or restaurant selected
  • Order amount
  • Delivery address
  • Order date and time
  • Order status
  • Transaction or order reference number
  • Delivery instructions
  • Cancellation and refund information
  • Customer support or complaint information

C. Payment Information

Payments may be processed through third-party payment service providers.

We may receive information such as:

  • Payment status
  • Transaction/reference ID
  • Payment method
  • Refund status

Payment credentials such as complete card numbers, CVV, UPI PINs, banking passwords, or other sensitive authentication credentials are not intentionally stored by KMG Bazaar unless specifically required and lawfully permitted.

D. Location Information

KMG Bazaar may use location information when required for services such as:

  • Showing restaurants or vendors available in your area
  • Determining delivery availability
  • Helping you select or enter a delivery address
  • Improving delivery-related services

Location access is used only for purposes relevant to the functionality of the application.

You may control location permissions through your device settings. If location permission is denied, some location-dependent features may not work properly.

E. Device and Technical Information

When you use our website or mobile application, certain technical information may be automatically collected, including:

  • Device type
  • Operating system
  • App version
  • IP address
  • Browser information
  • Device identifiers where technically required
  • Network information
  • Crash and diagnostic information
  • Log information
  • General usage information

F. Notifications

KMG Bazaar may send notifications relating to:

  • Order confirmation
  • Order status
  • Delivery status
  • Cancellation
  • Refunds
  • Account-related information
  • Important service updates

2. How We Use Your Information

We may use the information collected for:

  • Creating and managing your account
  • Processing and fulfilling orders
  • Connecting customers with participating vendors
  • Coordinating delivery
  • Providing customer support
  • Processing payments through authorized providers
  • Processing cancellations and refunds
  • Sending order and service notifications
  • Verifying accounts
  • Preventing fraud and unauthorized activity
  • Improving our website and mobile application
  • Resolving complaints and disputes
  • Complying with applicable laws

3. Multi-Vendor Marketplace

KMG Bazaar operates as a multi-vendor marketplace.

When you place an order with a participating vendor, certain information necessary to fulfill the order may be shared with that vendor.

This may include:

  • Customer name
  • Delivery address
  • Mobile number or necessary contact details
  • Items ordered
  • Order instructions
  • Order/reference information

Vendors are expected to handle customer information only for legitimate order-related purposes and in accordance with applicable laws.

4. Delivery Partners and Service Providers

We may share necessary information with delivery personnel, logistics providers, payment processors, hosting providers, customer-support providers, and other service providers that help us operate KMG Bazaar.

Information shared with such parties is limited to what is reasonably necessary to provide the requested service, maintain security, or perform legitimate business operations.

5. Third-Party Services

KMG Bazaar may use third-party services for:

  • Payment processing
  • SMS/OTP delivery
  • Push notifications
  • Maps and location services
  • Hosting and infrastructure
  • Analytics and crash reporting
  • Customer support
  • Fraud prevention

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain login sessions
  • Remember preferences
  • Improve website functionality
  • Understand website usage
  • Improve security

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain transaction and order records
  • Resolve disputes
  • Prevent fraud and abuse
  • Maintain security
  • Comply with legal requirements

9. Account and Data Deletion

Users may request deletion of their KMG Bazaar account and associated personal information.

To request account or data deletion, please contact us using the contact details provided below.

Some information may be retained where necessary for completed transactions, fraud prevention, dispute resolution, accounting, tax, legal, regulatory, or security requirements.

10. Children's Privacy

KMG Bazaar is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by law.

11. Marketing Communications

We may send promotional communications about KMG Bazaar, participating vendors, offers, discounts, or services where permitted by applicable law.

Users may opt out of promotional communications where an opt-out mechanism is provided.

Service-related communications such as order confirmations, delivery updates, security alerts, and important account notifications may continue because they are necessary to provide the service.

12. Fraud and Security

We may process information to detect and prevent:

  • Fraudulent transactions
  • Fake accounts
  • Unauthorized account access
  • Payment abuse
  • Promotional abuse
  • Security threats
  • Misuse of the platform

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

14. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including:

  • Requesting access to certain personal information
  • Requesting correction of inaccurate information
  • Requesting deletion where applicable
  • Withdrawing certain permissions or consents
  • Opting out of promotional communications

15. Contact Us

Business/Brand: KMG Bazaar

Address: Nonari, Azamgarh, Uttar Pradesh – 223224, India

Email: kmg@gmail.com

Phone: +91 8090916869

For privacy-related requests, please mention "Privacy Request" or "Account/Data Deletion Request".

16. Consent

By using the KMG Bazaar website or mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.